When a visitor requests a page from Waterford Music’s website, our web server automatically recognises that visitor’s domain name and the IP address used to access our site. We use this information to review our web traffic and analyse this to help us raise awareness of our concerts as well as assess our online outreach. We may also request your name, email address, telephone number, and postal address for the purposes of providing you with information in relation to our concerts. Whenever we request information from a visitor to Waterford Music’s website, we will clearly indicate the purpose of our enquiry before obtaining any information. We may then store this information to assist with future marketing.

Waterford Music will not share any personally identifiable information about you without your prior consent. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Waterford Music uses reasonable precautions to keep any information disclosed to us secure within our own systems. We may use information about you for the following purposes:

• provide, maintain and improve our services
• provide and deliver the service you request, process transactions and send you related information
• send you technical notices and updates
• respond to your comments, questions, requests and provide customer service
• monitor and analyse trends, usage and activities in connection with our services
• personalise and improve the services we provide

According to the GDPR, each Data processing is performed on one of the following legal basis:

• your consent
• the performance of the service requested by you

Data accuracy and retention

Waterford Music will only hold accurate, complete and up-to-date data in relation to members of its Individual and Corporate Friends programmes, audiences, and the interested public. Therefore, data subjects may contact Waterford Music’s secretary to update their details via: info@waterford-music.org.

Waterford Music committee members and staff may also contact customers by telephone or email to check and ensure the continuing accuracy of its customer data.

Waterford Music is obliged to hold no more data than is necessary for the purposes of delivering our services. It is our policy to regularly review all data supplied to us and use secure means to delete/destroy any data which is no longer considered necessary. Different types of data are held for different time periods, depending on the purpose of the data. If you consent to join our mailing, mobile phone, or email lists Waterford Music will continue to store and use the personal data you have supplied until you notify us that you wish your data to be removed from our records.

Any queries in relation to data retention or amendments to data should be directed to: info@waterford-music.org

Right of access

Data Protection legislation provides a person with the right to be given a copy of his/her personal information.  This is termed a ‘Subject Access Request’ and any such request must be made in writing and sent via email to: info@waterford-music.org

Right of rectification or erasure

Data Protection legislation provides a person with the right to have his/her personal data corrected, if inaccurate, or erased, if there is no legitimate reason for retaining the data. Any such request must be made in writing and sent via email to: info@waterford-music.org, which will be completed without undue delay from the date the request is received.

In the event of a Breach

Every precaution will be taken to avoid a breach of your Data, but if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken. The Data Proctection Commissioner will be informed, An Garda Siochana and relevant financial institutions will be contacted for assistance and you will be contacted to help you take steps to mitigate the risks to yourself, if it is deemed a severe enough breach as to put you, your identity, your financial means etc. at risk.

Security

We are committed to taking appropriate measures designed to keep your data secure. Our technical, administrative and physical procedures are designed to protect data from loss, theft, misuse and accidental, unlawful or unauthorized access, disclosure, alteration, use and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.

Complaints in relation to Data Protection

Waterford Music aims to comply with all Data Protection rules in the marketing and delivery of its services. If you have any concerns or complaints then you should contact admin@waterford-music.org and we will respond to your query.